Description
I was retained by Spark in 2016 to help them manage a number of critical digital programmes of work. One of the most significant was the migration of all Xtra Email users from the current Yahoo! email platform to a local New Zealand Email provider SMX. This project touched every Spark customer and every part of the Spark business. Over a period of 6 months we planned a migration that needed to be simply and effectively communicated to customers, efficiently managed through the business with minimal impact to operational support and handled securely for the sake of our customers privacy and personal data. It was a very delicate and complex piece of work. 

As a senior digital project manager, I was responsible for the delivery of the digital components, including the online user experience, backend data capture and data management and supporting the optimization of customer touch points and communications. 

I loved it because
This was a significant piece of work, being delivered by teams of people in a truly cross functional capacity. Stakeholder management was of key importance and risk management and mitigation was paramount. 

Agencies
Working client side, in conjunction with Touchcast, Hunch and Blacksands

Special Mentions
The core delivery team on this project were a pleasure to work with. We did some fantastic work. 

References
“I worked with Andrew while he was a Digital Project Manager at Spark, but he was far more than that, Andrew has a keen sense for digital strategy and provided really valuable recommendations and digital leadership in the projects we worked together on. He also understands marketing across all channels, and was fantastic at providing constructive critiques on creative work and other support at the right stages of the campaign. Most importantly he is very in touch with the customer, a huge advocate of customer testing and creating seamless experiences, so the work that he generated was very successful as a result.” 
Beth Brewer - Home Propositions and Experience Manager – Spark

“Andrew is a talented and experienced digital producer. He is extremely knowledgeable in all things digital, has strong attention to details when it matters most, is goal focused and can be relied on to always deliver to deadline and budget. He is logical and uses sound decision making processes to achieve the necessary results while proactively engaging with stakeholders. I have no hesitation recommending Andrew to any organisation seeking a strong digital strategist and producer.” 
Tracey Moerkerk – Digital Portfolio Manager – Spark